The FAQ, All of It

Off the workshop’s own spec sheets, copied without rounding. Height, weight, cup and material appear as published; nothing is estimated to fill a gap.

The factory has published weights for 335 of the 419 models and cups for 192. Where a figure is missing there, the field stays blank here. A blank beats a guess you might plan around.

They are studio photographs of production sculpts, shot by the line that casts them. Cropping is the only edit. The about page covers why that matters.

Yes. Write with the model’s name and you get the fuller studio set, plus production photographs where the workshop has them.

If the budget sits under $2,000, look at TPE first. If pore-level face work and lighter upkeep matter more than the entry price, silicone earns its difference. The materials section holds the full comparison table.

A silicone head paired with a TPE body, on the 26 builds that list the pairing. Face detail rides up front; the body stays soft and keeps the total price down.

New TPE carries a light factory scent that fades with airing across the first weeks. Silicone arrives close to neutral. Neither needs perfume, and solvent-based sprays are a warranty risk anyway.

Dye transfer from dark clothing is the one real risk on light skins. Wash new dark garments before she wears them, or dress her light. The care guides that ship with each doll repeat this with photos.

Whatever the model’s own page prints, priced per option. The custom page maps all eight option groups and which lines carry them.

Up to the pour, yes: write quickly and the spec updates before casting. After the pour the configuration is cast in, in the literal sense.

Made-to-order builds take casting plus finishing time, and the current window shifts with workshop load. You get the number in writing before payment, so the wait is agreed rather than discovered.

This is a made-to-order line more than a stocked one, so availability follows the workshop’s mold schedule. If a page shows a sculpt unavailable, write; some return on the next run.

A neutral sender name, your address and the carton weight. No product name, no brand, no photos, no wording that hints. The shipping page reproduces the label in full.

Split knowledge, on purpose. The courier sees a heavy carton and an address. The workshop sees the build spec and the delivery address. The payment provider sees a payment. Nobody outside that triangle gets anything, per the privacy policy.

A tracking number lands with you the day the carton leaves, and the courier’s page shows the route from there. For a 30-to-50 kg box it pays to be home; redelivery rules belong to the carrier.

Photograph it first, all sides, then open carefully and photograph anything wrong inside. Those photos plus your order number within three days put you under door A of the returns page, with freight on us.

The ones shown at checkout for your region, processed by the payment provider. Card details never touch our servers; the privacy policy spells out who sees what.

Before the pour begins, yes, for a full refund. The window is short because production starts quickly; the returns page explains what changes once casting starts.

Casting defects present at delivery, plus skeleton and joint failures in the first year of ordinary use. Full terms sit on the returns page.

The carton that reaches your customer carries a neutral sender and zero product wording, identical to retail. Tracking routes back to you. The trade page covers the mechanics.

Volume orders are quoted per list, since configuration moves cost as much as quantity. There is no public tier table; the quote is the tier.

Named to qualified trade buyers in writing, with terms. Retail pages keep the catalog unbranded on purpose, so the storefronts built on it stay their own. That policy sits in plain sight on the trade page.